Our Return & Exchange Promise

Just as we craft every detail of our Burlesque costumes and BodySuits & Teddies with care, we’ve designed a return policy that is transparent, fair, and empowering. We stand behind the quality of our products, from daring 6 Inch Stripper Shoes to elegant Babydoll & Chemise sets.

You have 15 days from the date you receive your item to initiate a return or exchange.

The Return & Exchange Process: Step-by-Step

  1. Initiate Your Request: Within 15 days of delivery, email our dedicated care team at [email protected]. Use the template provided below to ensure we have all necessary details.
  2. Receive Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your return.
  3. Ship Your Return: Securely package the unused, unwashed item in its original packaging with all tags attached. Include the RMA number clearly on the package. We recommend using a trackable shipping service.
  4. Inspection & Processing: Once received at our Anchorage warehouse, our team will inspect the item(s). Processing typically takes 3-5 business days after arrival.
  5. Your Refund or Exchange: Upon approval, we will immediately process your exchange or refund to your original payment method.

Return Request Email Template

Copy, paste, and fill out the template below to send your request to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Funky Lingerie Outlet Care Team, I would like to request a return/exchange for my recent order. Order Number: [Please Insert] Date of Order: [Please Insert] Item(s) for Return/Exchange: – [Product Name, Size, Color] – [Add more if needed] Reason for Return/Exchange: [e.g., Size Issue, Changed Mind, Item Defect (please describe)] I have read and understand the return policy. Please provide the return address and any further instructions. My preferred resolution is: [ ] Refund to original payment method [ ] Exchange for: [Product Name, Size, Color] Thank you, [Your Full Name] [Your Shipping Address] [Your Email Address]

Refunds: Timing & Method

Your financial security is as paramount to us as the perfect fit of our BodyStockings. We use secure, PCI-DSS compliant gateways.

  • Timing: Once your return is approved, refunds are processed immediately. Please allow 5-10 business days for the funds to appear in your original payment account (Visa, MasterCard, JCB, PayPal). The timing depends on your financial institution.
  • Method: All refunds are issued to the original payment method used at checkout. Shipping costs are non-refundable, unless the return is due to our error or a defective item.

⚠️ Important Conditions & Non-Returnable Items

To ensure hygiene and safety for all our global adventurers, the following conditions apply. Please note our analysis of the website menu and product nature indicates the following items are FINAL SALE and cannot be returned or exchanged:

  • ACCESSORIES (due to intimate nature and hygiene reasons).
  • Anklets & Knee High stockings/legwear (for hygiene reasons).
  • Any item that has been worn, washed, altered, or is not in its original condition with all tags attached.
  • Items damaged due to misuse or not following care instructions.
  • Custom or special order items.

All items must be returned in pristine, resalable condition—just as you received them in our discreet packaging.

Exchanges

Want a different size in those stunning 5 Inch Stiletto Heels or a different color in that Animal Costume? We happily offer exchanges for items of equal value.

Follow the standard return process above, indicating your desire for an exchange and the new item details. Once your return is received and approved, we will ship the new item to you. Standard shipping charges apply for the new shipment.

Need Help? Our Care Team is Here for You.

Your journey to confidence includes our unwavering support. For any questions regarding returns, exchanges, or your order:

Email: [email protected]
Mailing Address for Returns (By Authorization Only):
Funky Lingerie Outlet
Returns Department
22649 McManus Dr
Anchorage, US 99567

We are here to ensure your experience is as flawless and secure as our finest lingerie.

Funky Lingerie Outlet — Where every transaction is as secure as your style is bold.