At Funky Lingerie Outlet, we believe your adventure in self-expression should be as seamless and exhilarating as slipping into our highest heels. From the moment you click “order” to the unboxing of your daring new style, we’re committed to a flawless experience. This policy outlines how we deliver your bold choices to your door and our promise to stand behind them.

đźšš Global Shipping: How Your Order Travels to You

We ship worldwide (excluding a few remote areas in Asia and elsewhere) to bring our exclusive collection right to your doorstep.

Order Processing:

Once your payment is confirmed, our team meticulously prepares your order. This takes 1-2 business days. You’ll receive a tracking notification as soon as it’s on its way.

Shipping Methods & Timelines:

  • Standard Shipping (Fee: $12.95):
    • Carrier: DHL or FedEx for speed and reliability.
    • Delivery Time: 10-15 business days after dispatch.
  • Free Shipping (On orders over $50):
    • Carrier: EMS for economical delivery.
    • Delivery Time: 15-25 business days after dispatch.

Please note: Delivery times are estimates and can be affected by customs processing in your country. You are responsible for any applicable customs duties or taxes.

đź’– Our Return & Exchange Promise: Flawless Confidence, Guaranteed

Just as we craft every detail of our Burlesque costumes and BodySuits & Teddies with care, we’ve designed a return policy that is transparent, fair, and empowering. If your purchase doesn’t ignite that spark of confidence, our seamless process is here for you.

Key Policy Summary:

  • Return Window: You have 15 days from the date you receive your item to initiate a return or exchange.
  • Condition: Items must be unworn, unwashed, unaltered, and in their original packaging with all tags attached.
  • Process: Returns require a pre-issued RMA (Return Merchandise Authorization) number.

The Step-by-Step Return & Exchange Process:

  1. Initiate Your Request: Within 15 days of delivery, email our Care Team at [email protected]. Use the template below to provide all necessary details.
  2. Receive Instructions: We’ll respond within 2 business days with an RMA number and the return address for our Anchorage warehouse.
  3. Ship Your Return: Securely package the item(s) with the RMA number clearly marked on the outside. We strongly recommend using a trackable shipping service.
  4. Inspection & Processing: Once received, our team inspects the item(s). This takes 3-5 business days.
  5. Your Refund or Exchange: Upon approval, we immediately process your exchange or refund.

Email Template for Return/Exchange Request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Funky Lingerie Outlet Care Team,

I would like to request a return/exchange for my recent order.

Order Number: [Please Insert] Date of Order: [Please Insert] Item(s) for Return/Exchange:
– [Product Name, Size, Color] – [Add more if needed]
Reason for Return/Exchange: [e.g., Size Issue, Changed Mind, Item Defect (please describe)]
I have read and understand the return policy.

My preferred resolution is:
[ ] Refund to original payment method
[ ] Exchange for: [Product Name, Size, Color]
Thank you,
[Your Full Name] [Your Shipping Address] [Your Email Address]

đź’° Refunds: Timing & Method

Your financial security is as paramount to us as the perfect fit of our BodyStockings.

  • Method: All refunds are issued to the original payment method used at checkout (Visa, MasterCard, JCB, PayPal).
  • Timing: Refunds are processed immediately upon return approval. Please allow 5-10 business days for the funds to appear in your account. The final timing depends on your financial institution.
  • Shipping Costs: Original shipping fees are non-refundable, unless the return is due to our error or a defective item.

⚠️ Important Conditions & Non-Returnable Items

To ensure hygiene and safety for all our global adventurers, the following items are FINAL SALE and cannot be returned or exchanged:

  • ACCESSORIES (due to their intimate nature and hygiene reasons).
  • Anklets & Knee High stockings/legwear (for hygiene reasons).
  • Any item that has been worn, washed, altered, or is not in its original condition with all tags attached.
  • Items damaged due to misuse or not following care instructions.
  • Custom or special order items.

All returnable items must be in pristine, resalable condition—just as you received them in our discreet packaging.

Exchanges:

Want a different size in those stunning 5 Inch Stiletto Heels or a new color in that Animal Costume? We happily offer exchanges for items of equal value. Follow the standard return process above, clearly indicating your desire for an exchange and the new item details. Standard shipping charges apply for the new shipment.

Need Help? Our Care Team is Here for You.

Your journey to confidence includes our unwavering support. For any questions:

  • Email: [email protected]
  • Mailing Address for Authorized Returns Only:
    Funky Lingerie Outlet Returns Department
    22649 McManus Dr
    Anchorage, US 99567

Funky Lingerie Outlet — Where every transaction is as secure as your style is bold.